Shared Services Organization

The Shared Services Organization provides administrative support functions for both UC Davis and UC Davis Health in Human Resources, Payroll, and Leaves.

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Jim Hankins, Executive Director
Jim Hankins Headshot. He is wearing a blue suit and smiling at the camera.

There was a project started up called the Student Hire Experience to encompass more than just processing. We set out asking, "how we can make this more broad, to include tangible job skills they can take away from the experience above and beyond just making money?"

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Customer Kudos

“Issue resolved quickly” [Beth Hoffman]

"Vicki [Klein] is always AMAZING!"

“Kimm d'Angelique was simply amazing. She responded to me quickly and was able to provide me with plenty of resources. Thank you so much!”

“Thank you. I was very confused and stressed out about my check being delayed. I usually get it the Monday before the date. I was all over the place. As long as I know it will be here tomorrow I can relax” [Amanda Donahue]

“Question was answered within less than 24 hours of submitting and answered completely.” [Mary Dec]

“excellent service.” [Beth Hoffman]

“Huge thank you for Kristina Campas for her support with this case.”

“Appreciate Pamelie Hoang's communication and making sure issue was resolved before closing case.”

“Thank you!” [Michael Bricker]

“I would like to express our appreciation to you and your team for the rapid response and attention given to our request. This has been a very valuable and supportive partnership that will ensure that we complete our task-segment in a timely fashion to the satisfaction of our Faculty-PIs and departmental leadership accordingly. For this reason, we say, a GREAT THANK YOU is appropriate and we wish you and your team a Super Fabulous Day and Monthly!!!!!” [Jaz Flores]

"If the process was recently improved, job well done! This was seamless, excellent communication and timeliness. I appreciate all that this team does and the coordination of efforts between other departments- it's nice to see the system flow efficiently. Thanks for the help. " [Samantha Ramsey]

"I work with Lori [Zimmerman ] often and she is the best! I'm a fairly new user and she has always been patient and incredibly helpful!"

“Excellent service provided by Ben [Mundy ] and Beth [Hoffman] and team.”

“Mary [Dec] processed the I-618 for the pay period that we had requested it and processed it correctly even though the turn around time was less than it should have been, she got it submitted in UC Path in time to meet the PPE deadline we had requested.”

“Laurie Barretto is very communicative and responsive. She makes it easy! I really appreciate working with her.”

“I missed a deadline by accident and the team jumped in to help in an important matter. Thank you for always being so responsive! I appreciate it!” [Vicki Klein]

“Stephanie [Overholt ] is our favorite SSO analyst! She is amazing at her job and provides the best customer service, even if I bug her for something random, she always is happy to assist or help point me in the right direction.”

“Laurie Baretto and Kimm Angelique were instrumental in onboarding a student intern to the health system. Helpful every step of the way”

“SUPER FAST RESPONSE!!!” [Amanda Donahue]

“Thank you to Rosan [Dimaano] for taking the time to walk me through the process."

“You have an amazing AggieAccess Team! High fives all around!” [SSO Student Assistant Queue]

“HIGH FIVE!!” [Bellini Infante]

“Thank you, Beth [Hoffman]. Contact information in Aggie Service seems to be getting more challenging. I feel like I see a lot more contacts that are mixed up with former employees. I appreciate this update.”

“Thank you.” [Gladys Roby]

“Amanda [Donahue] is always very prompt with processing requests and communicates if there are any delays. I appreciate Amanda! She is amazing!”

“Very quick responses and great help.” [Joannah Calipusan]

“I really appreciate Gladys Roby timeliness on this request!”